Channel Management Excellence:
Drive improved performance and efficiency by identifying skill gaps and providing targeted skills training.
Improving performance is about more than a 2-day training class!
Improving performance requires that you clearly identify skill gaps and then provide a curriculum that doesn’t just change a behavior or two, but rather changes the culture of how your thru-channel resources work with partners.
Improving thru-channel performance is about skill assessments, a career-based curriculum, and targeted skills training.
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Non-HR based, this kind of assessment – typically completed by those in-role and their direct managers – provides a rich context under which manager performance coaching, on-the-job training, and personal skill development can occur.
Leveraging both existing and need-to-be-created content, a complete set of recommendations are made to achieve channel management excellence through behavioral skill improvements.
Combined with a Skill Gap Assessment, the organization can then prioritize which enablement efforts should take priority.