Role Clarity Projects
Drive role clarity through language, management inspection and day-to-day activity support.
Role clarity is easy to talk about and difficult to achieve!
Unfortunately in today’s evolving channel management environment, depending on HR to drive role clarity is a misplaced expectation. Those in-role, those managing the role, and those supporting the role need to understand – in simple, activity-based, result-oriented language what the company expects of them from an accountability perspective.
Role clarity is about language; it’s about line management inspection; and it’s about day-to-day activity support.
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Presented in field-based language, “The Wheel” (so named because of its circular format) describes in simple, easy-to-understand terms what the organization holds an individual in each role accountable for doing in terms of role pillars, areas of focus, and role functions.
The value of the Role Framework is not just in understanding the role better, but in being able to organize and structure the approach to role execution better.
Achieving excellence in any role requires focus on more than a few things. In fact, most direct, thru-channel, and leadership roles have hundreds of points of execution excellence. The Role Framework defines those visible indicators of execution excellence that represent visible results when the function is performed with excellence. These indicators provide the basis upon which individuals can self-assess, and managers can observation-assess the effectiveness of each role.